FAQs

8Motiv is a curated destination for niche and luxury fragrances. Each perfume in our collection is hand-selected by expert collectors for quality, originality, and performance—offering a refined alternative to mass-market perfumery.
Our primary focus is niche and luxury fragrances, not mainstream designer brands. We specialize in exclusive, artisanal, and limited-distribution scents.
Yes. Every fragrance sold by 8Motiv is 100% authentic, sourced directly from brands or their authorized distributors.
Simply browse our collection, add your selected fragrances to your cart, and proceed to check out. You’ll receive a confirmation email once your order is complete.
Monday–Friday, 9:00 AM–6:00 PM (EST)
You can reach us through our Contact Us page or by email. Our support team typically responds within 24 business hours.
Visit our Affiliate Program page and complete the application. If you have any questions or would like additional information, you may contact us at 561-677-2275 or email us at affiliate@8motiv.com. Our team will review your application and contact you if selected.
No. Your information is used strictly in accordance with our Privacy Policy and is never sold.
Yes. We use encrypted, PCI-compliant payment processing to protect your data.
Some promotions may allow stacking, while others may not. Terms will be clearly stated during checkout.
You earn 1% cash back on qualifying purchases (before taxes and shipping). Store credit is automatically applied to your next purchase.
You may check out as a guest, but creating an account allows you to track orders, manage rewards, and receive exclusive access.
Many of our fragrances are intentionally gender-inclusive, even when categorized under men’s or women’s collections.
Select brands offer official discovery sets when available. Availability is listed on product pages.
Each product page includes detailed notes, mood, and profile recommendations. If you need personalized help, our fragrance concierge is happy to assist.
Exchanges are evaluated on a case-by-case basis and must meet our unopened and unused condition requirements.
Contact us within 48 hours of delivery with photos of the package and product. We will promptly arrange a replacement or resolution.
Due to the personal and hygienic nature of fragrances, we do not accept returns on opened or used products.

Unopened, unused items in their original sealed packaging may be eligible for return within 7 days of delivery, subject to approval

Discovery sets, samples, promotional items, and gift sets are final sale and not eligible for return or exchange.

To request a return authorization:
  • Contact our Concierge Claims Area within 48 hours of delivery
  • Provide your order number and reason for return
  • Wait for written approval before shipping any item back
If you need assistance, you may contact our Concierge Claims Area at 561-677-2275 or email us at claims@8motiv.com.

Unauthorized returns will not be accepted.
At Checkout you can select if you would like to ensure your shipment to protect it against loss or damage during transit.
Once your order ships, you’ll receive a tracking number via email to monitor delivery in real time.
Yes, 8Motiv offers domestic and international shipping. Shipping options and rates are calculated at checkout.
Orders are processed quickly to ensure fast delivery. If you need to modify or cancel an order, contact us immediately at our support email. Once shipped, changes are no longer possible.
We accept all major credit cards, debit cards, and supported digital wallets displayed at checkout.
• U.S. Orders: Typically, 2–5 business days after processing
• International Orders: Varies by destination and customs processing

If your order shows as Delivered but you have not received it, please:

  • Verify the shipping address on your order confirmation
  • Check with household members, neighbors, or building management
  • Review any delivery photo or carrier notes

If the order is still missing, contact our Concierge Claims Area within 48 hours of delivery confirmation so we can review the case.

Replacement or store credit for lost or stolen packages is reviewed case by case. Once an order is marked as delivered by the carrier, responsibility typically transfers to the recipient. However, we will gladly assist in filing a claim with the carrier when applicable. Contact our Concierge Claims Area within 48 hours so we can review the case.

To open a review, we may request:

  • Order number
  • Shipping address confirmation
  • Carrier tracking information
  • Signed affidavit or written confirmation of non-receipt
  • Government-issued ID (for fraud prevention, when applicable)

Contact our Concierge Claims Area within 48 hours so we can review the case.

If your order arrives damaged, please contact our Concierge Claims Area within 48 hours of delivery and provide:

  • Clear photos of the damaged item(s)
  • Photos of the outer shipping box and internal packaging
  • Your order number

Once reviewed by our Concierge Claims Area and approved, we will offer a replacement or store credit.

Please do not discard damaged items until our Concierge Claims Area has reviewed your claim. In some cases, the carrier may require inspection.

If a carrier is unable to complete delivery, it is the customer’s responsibility to follow carrier instructions to reschedule or collect the package. Orders returned to us due to failed delivery attempts may be subject to reshipping fees.

If a package is returned due to an incorrect address, refusal, or failure to claim, we can:

  • Reship the order (additional shipping fees apply), or
  • Issue store credit for the product value minus shipping and handling

To protect our clients and maintain the integrity of rare and luxury fragrances, 8Motiv reserves the right to request additional verification for:

  • High-value orders
  • Repeated claims
  • Address inconsistencies

Orders or claims that cannot be verified may be declined.

Package Protection is an optional service offered at checkout that provides added coverage for orders that are lost, stolen, or damaged in transit. This service is designed to give you peace of mind when purchasing fine and rare fragrances.

No. Package Protection is optional and may be selected during checkout. Customers who opt in receive priority claim handling and expanded coverage for shipping-related issues.

When Package Protection is selected, it may cover:

  • Packages lost in transit
  • Packages marked as delivered but not received
  • Items damaged during shipping

Coverage applies once the claim is reviewed and approved.

Package Protection does not cover:

  • Incorrect or incomplete shipping addresses provided at checkout
  • Delays caused by carriers or customs
  • Items returned due to refusal or failure to collect
  • Normal wear, minor box imperfections, or fragrance preference

To submit a claim, contact our Concierge Claims Area within:

  • 48 hours of delivery confirmation for lost or stolen orders
  • 48 hours of delivery for damaged items

You may be asked to provide:

  • Order number
  • Tracking details
  • Photos (for damaged items)
  • A brief written confirmation of the issue

Approved claims are typically resolved by:

  • Replacement of the item (subject to availability), or
  • Store credit equal to the product value

Refunds to original payment methods are not guaranteed.

Orders without Package Protection are reviewed case by case. Once a shipment is marked as delivered by the carrier, responsibility typically transfers to the recipient. While we will assist in contacting the carrier, replacement or credit is not guaranteed.

Our Concierge Service and Concierge Claims Area are available to assist you with any concerns regarding your order.

You may visit the Concierge Service section in your profile on our website, contact us by phone at 561-677-2275, or email us at concierge@8motiv.com or claims@8motiv.com. Please include the order details submitted at checkout.